Document360 vs HelpKit vs InstantDocs: Features and Pricing Compared

Choose Document360 if you have an enterprise budget and need AI-powered search, but be prepared for a buggy platform, a clunky editor, and a cancellation process that requires a Zoom meeting.

Choose HelpKit if you already use Notion and just need a cheap way to publish simple help articles. It's a great tool for Notion users, but know that it cannot create documentation for you and is completely unusable if you don’t use Notion.

However, InstantDocs is the best AI knowledge base software because it does the work for you. Unlike Document360, it’s affordable and easy to use. Unlike HelpKit, it doesn’t require Notion and can generate documentation automatically from screen recordings and support tickets.

InstantDocs connects directly to your helpdesk (like Zendesk, Intercom, or Groove) and uses AI to identify knowledge gaps, draft new articles, and create professional video tutorials - all without a production team. For teams seeking reliable knowledge management, InstantDocs is an excellent choice.

In this article, we’ll compare the Document360 vs HelpKit vs InstantDocs to determine the best choice for your business.

Document360 Knowledge Base Platform

Document360 provides AI-enabled documentation and knowledge management solutions that allow organizations to create, publish, and manage knowledge bases. It is designed for mid-sized to large enterprises that need structured documentation with advanced AI features.

While Document360 offers a comprehensive feature set, it comes with a high price tag and, as mentioned, some users have noted issues such as bugs, a clunky editor, and difficult cancellation processes.

Its Trustpilot rating of 2.0/5 reflects widespread user dissatisfaction.

Features

• Eddy AI Writer Suite. Uses AI to generate outlines, extend content, change tone, and optimize for SEO.
• AI Search Suite. Provides AI-driven search across the knowledge base with dynamic related-article recommendations.
• Centralized Knowledge Base. Supports categories, sub-categories, version control, and both public and private portals, making it easy to manage and organize docs within the platform.
• Robust Knowledge Management Features. Document360 offers knowledge management features for efficiently organizing, sharing, and collaborating on information, including customizable templates, advanced search, and collaboration tools.
• Embedded Help Widgets. Embed contextual help into product interfaces.
• Workflow Automation. Custom workflow builder for content review and publishing (Business plan and above).

Pricing Plans

Document360 does not publish fixed prices; users must request a quote.

HelpKit

HelpKit is a SaaS tool that turns a Notion workspace into a professional self-service help center. Built by a solo founder, it targets small teams and startups who already use Notion and want to publish documentation without writing code.

HelpKit helps organize and publish documents for support and knowledge sharing, making it easier for teams to manage and retrieve important information.

While HelpKit is affordable and easy to set up, it is entirely dependent on Notion. If you don’t use Notion, HelpKit is not an option.

Additionally, HelpKit does not support integration across multiple platforms, which may limit its usefulness for organizations needing a unified knowledge base from various tools.

It also lacks advanced features like ticketing, access controls, and AI-powered content creation.

Features

• Notion as CMS. Write articles in Notion; HelpKit syncs and publishes them to a branded help center, enabling teams to create and manage help content collaboratively.
• Enabling Teams. HelpKit is focused on enabling teams to work together on documentation, supporting seamless collaboration and workflow integration.
• Embeddable Widget. Install a searchable help widget on any website by copying a snippet.
• Custom Branding. Add logos, colors, custom domain with SSL, and remove HelpKit branding on higher plans.
• Analytics & Search Insights. Premium plans show what users search for and which articles perform well.
• AI Chatbot Add-on. Optional $49/month AI chatbot that answers questions from your knowledge base.

Pricing Plans

HelpKit’s pricing is per site per month:

Note: Prices verified as of January 2026.

HelpKit offers a free trial for new users, allowing you to test the service before committing. For cost savings, plans can also be billed annually.

Pros

• Easy Setup. If you already use Notion, you can publish a help center in minutes without code.
• Help Documentation. HelpKit is ideal for creating and maintaining help documentation, user guides, and knowledge bases for your customers.
• Affordable. Starting at $15/month, it’s one of the cheapest options available.
• Embeddable Widget. The widget is a standout feature for adding help to any website.
• Popular Tools Integration. HelpKit integrates with popular tools like Notion, but currently lacks direct integrations with platforms such as Zendesk or Microsoft Teams.
• Active Founder. The solo founder responds to questions and feature requests, showing engaged support.

Cons

• 100% Dependent on Notion. If you don’t use Notion, HelpKit is completely unusable. This is a major limitation.
• No AI Content Creation. Unlike InstantDocs, HelpKit cannot generate documentation from screen recordings or support tickets. You must write everything manually.
• Limited Access Controls. Only basic password protection is planned. There is no granular user-group access control or SSO.
• No Helpdesk Integration. HelpKit does not include ticketing or integrate with support tools like Zendesk or Intercom.
• No Google Docs Integration. HelpKit does not support integration with Google Docs, which may be a drawback for teams using that platform.
• Notion Block Limitations. Tables, calendars, databases, and other advanced Notion blocks are not supported.
• Limited Reviews. As a relatively new product, there are few independent user reviews to verify reliability.

Who it's for

• Startups and indie makers already using Notion who need a quick, cheap help center.
• Small teams that value aesthetics and SEO over advanced features.
• Companies that want an embeddable help widget on their marketing site.

Who it's not for

• Anyone not using Notion. This is a hard requirement. No Notion, no HelpKit.
• Teams needing AI-powered documentation. HelpKit requires manual content creation.
• Enterprises needing access controls. No SSO, no granular permissions, no audit trails.
• Support teams needing helpdesk integration. HelpKit is documentation-only; it doesn't connect to your support workflow.

InstantDocs

InstantDocs is a cloud-based knowledge base platform. It uses AI to transform support tickets, screen recordings, and user walkthroughs into polished self-service documentation, automatically.

InstantDocs stands out for automated documentation creation. Instead of manually writing help articles, you record a process or import a support ticket, and InstantDocs generates a step-by-step guide with screenshots and a video tutorial.

It also integrates with major helpdesk systems like Zendesk, Intercom, and Groove, so your documentation lives where your support team works.

AI Powered Key Features

• AI Recorder (Chrome Extension). Record a product walkthrough; InstantDocs automatically extracts screenshots, writes step-by-step instructions, adds a studio-quality AI voice-over, and produces a polished video and article in one go.
• Knowledge Gap Finder. The AI scans your support tickets to identify missing and outdated documentation. It then drafts new or updated articles for you. This is the only tool that actively improves your knowledge base.
• AI Video Tutorials & Voice-Overs. Automatically adds professional zooms, pans, and transitions. Choose from custom AI voices via ElevenLabs integration. No microphone needed.
• Modern Notion-like Editor. A block-based editor with drag-and-drop, rich text, and the ability to build a fully branded help center without coding.
• Helpdesk Integrations. Imports and syncs with Zendesk, Intercom, Confluence, Notion, Crisp, Groove, and Help Scout, creating a single source of truth across your support stack.
• AI-Driven Search. The knowledge base includes intelligent search that understands user intent, not just keywords.

Pricing Plans

InstantDocs offers clear, flexible pricing that grows with your business:

Note: Prices verified as of January 2026.

All paid plans are billed annually and pricing is structured on a per user basis for maximum transparency and cost savings.

Note: Pro plan is a launch special ($79/month); regular price is $179/month.

Pros

• Creates Documentation For You. This is the killer feature. The AI Recorder turns hours of manual writing into minutes by generating step-by-step guides with screenshots and video from screen recordings.
• Finds and Fills Knowledge Gaps. InstantDocs is the only tool that actively analyzes support tickets to identify missing documentation and drafts new articles automatically.
• Professional Video Tutorials. Built-in video editor with AI voice-overs eliminates the need for a production team. Anyone can create polished tutorials.
• Modern Design & Customization. The Notion-like editor, drag-and-drop organization, and custom branding create beautiful help centers without designers.
• Helpdesk Integrations. Unlike HelpKit, InstantDocs syncs with Zendesk, Intercom, Confluence, Groove, Help Scout, and more, keeping documentation connected to your support workflow.
• Generous Free Tier. The free plan includes 50 articles and 2 editors, which may be enough for early-stage startups.

Cons

• Content-Focused, Not Conversational. InstantDocs excels at creating documentation but does not provide a conversational AI chatbot. If you need chat-bot-style support, you may need an additional tool like Helply.
• Enterprise Features Require Higher Tier. SSO, white-label branding, and dedicated support are only available on the Enterprise plan.

Who it's for

• Support and product teams. Teams that want to turn support tickets and product walkthroughs into clear guides without hours of writing.
• Organizations wanting a modern, branded help center. The beautiful editor and customization options require no design resources.
• Teams using Zendesk, Intercom, Confluence, Notion, or Groove. InstantDocs integrates directly with these tools, consolidating documentation across your support stack.
• Startups on a budget. The free plan is generous, and the Pro plan at $79/month delivers more value than Document360's $199+ plans.
• Global companies. AI-powered content creation and localization support help you serve customers worldwide.

Who it's not for

• Teams needing conversational AI. InstantDocs focuses on documentation. For AI chat support, pair it with Helply.
• Enterprises needing SSO at low cost. Advanced security features are only in the Enterprise plan.
• Buyers who require extensive user reviews. As a new platform, independent reviews are limited.

The Verdict

Document360 is powerful but overpriced, buggy, and frustrating to cancel. HelpKit is cheap and easy, but only if you already use Notion, and it can't help you create content. InstantDocs is the clear winner for teams who want AI to do the heavy lifting.

It creates documentation from screen recordings, finds gaps in your knowledge base, generates video tutorials with AI voice-overs, and integrates with the helpdesk tools you already use.

If you want to stop writing help articles and start letting AI do it for you, InstantDocs is the best choice.

Try InstantDocs free today and see how AI can transform your knowledge base!